HELP CENTER
We're so glad you're here! At Legacy Custom Apparel, we believe ordering custom apparel should be exciting, easy, and enjoyable from start to finish. We've put together answers to some of our most frequently asked questions to help make your experience as smooth as possible.
Still have questions? We'd love to hear from you! Whether you need help with an order, have a question about our products, or want to bounce around ideas for your next custom project, don't hesitate to reach out! We're real people who genuinely love what we do, and we're always happy to help. Contact us anytime — we look forward to hearing from you!
Orders & Pricing
How do I place an order?
We've worked hard to make ordering custom apparel as simple as possible!
- Pick your favorite style. Browse our collection of quality shirts, sweatshirts, hats, polos, and more.
- Make it yours. Choose your color, size, and available customization options.
- Upload your artwork. Send us your logo, graphic, or design.
- Place your order. Complete checkout, and we'll take it from there!
YOU ARE NOT CHARGED UNTIL YOU APPROVE THE FINAL PROOF! Your card will be authorized, but not charged, until the proof approval process is complete!
Need something a little more personalized or ordering for a large group? Reach out! We'll happily walk you through the process.
Am I charged before I approve my design proof?
Nope! We want you to absolutely love your design before we move forward!
When you place your order, your payment method is authorized, but no payment is collected just yet! We'll send you a design proof to review and approve so you can make sure everything looks just right.
Once you give us the thumbs-up, we'll process your payment and get your order ready for production!
Your approval comes first, and that's how it should be!
Need something a little more personalized or ordering for a large group? Reach out! We'll happily walk you through the process.
How much does custom apparel cost?
Great question! And the good news? Getting amazing custom apparel doesn't have to break the bank!
Your pricing depends on a few things: the apparel style and brand you choose, the number of pieces you're ordering, your design, and whether you prefer premium printing or embroidery.
Here's a little insider tip: Ordering in larger quantities can help bring down your cost per item!
We're big believers in great quality at a great price. Have a budget in mind? Let us know! We'd love to help you find the perfect combination of style, quality, and affordability.
Is there a minimum order quantity?
Nope! Whether you're ordering one special shirt or outfitting an entire company, we've got options for you!
We welcome orders both big and small, and we'll happily help you find the most cost-effective solution for your project.
Just keep in mind that larger quantities often mean better pricing per piece. So if you've got a group to outfit, let's talk!
Do you offer discounts for bulk orders?
Absolutely! We love a good bulk order, and we love helping our customers save money even more!
Whether you need 25 shirts for your team, 100 for an upcoming event, or hundreds of embroidered polos for your business, we'll work with you to find competitive pricing.
Already have a quote from another company? Send it our way! We offer a Better Price Guarantee and would love the opportunity to earn your business!
Can I order different sizes and colors?
Of course! We know one size (or color!) doesn't fit everyone's personality.
You can select from a wide variety of sizes and colors to create a look that's right for your group. Many projects can include a mix of garment colors and sizes while keeping the same design.
Because every order is a little different, we'll help you understand how your selections affect pricing.
Can I use multiple designs in one order?
You sure can!
Want one design for your staff and another for your volunteers? Or different graphics for your school's teachers and students? We'd love to help!
Different artwork, garment types, and decoration placements can affect production costs, so we'll review the details and help you find the best pricing for your project.
How do I get a custom quote?
Easy! And we promise you won't have to jump through hoops.
Simply visit our Get a Quote page and tell us a little about what you're looking for. Include the apparel type, approximate quantity, customization details, and when you'll need your order.
We'll help you explore options and find something that fits both your vision and your budget.
Prefer a real conversation? Even better! Give us a call at 615-547-8187. We genuinely enjoy helping our customers bring their ideas to life!
Can I change my order after it's been placed?
We get it! Sometimes you remember one more shirt you need or realize someone gave you the wrong size.
If you need to make a change, please contact us as quickly as possible!
Once your order enters production, changes may no longer be possible. We'll always do our best to help, but catching changes early gives us the best chance of making them happen.
Can Legacy Custom Apparel cancel my order?
While we always look forward to creating something special for you, we do reserve the right to decline or cancel orders at our discretion.
If we're unable to move forward with your order, we may not always be able to share the reason, but we'll notify you and make sure any payment collected for canceled items is refunded.
For more details, please see our Terms of Service.
Can I reorder something I've purchased before?
You bet! Found something you love and need more? That's one of our favorite things to hear!
Contact us with your previous order number or the name used on your original order. Let us know what you'd like to reorder, including any changes to quantities, sizes, or colors.
We'll help you get your favorites back into production!
Can I order samples before placing a large order?
We completely understand wanting to see and feel the quality before committing to a larger purchase!
If you're interested in samples, reach out and tell us which products you're considering. We'll be happy to discuss available sample options and any associated costs.
After all, we want you to feel confident about what you're ordering!
What payment methods do you accept?
We want checkout to be the easy part!
Available payment options will be displayed when you complete your order on our website.
Purchasing for a school, business, or tax-exempt organization? Contact us before placing your order so we can discuss your needs and any available payment arrangements.
Artwork, Printing & Embroidery
What kind of artwork do I need to provide?
Already have a logo or design? Perfect! You're one step closer to something awesome!
For the best results, we recommend sending the original artwork file from your designer whenever possible. Vector files such as AI, EPS, or SVG are especially helpful, but high-resolution PNG and PDF files can also be great starting points.
Not sure what you have? No problem! Send it our way, and we'll help you figure out the next step.
How do I upload my design?
We've made this part easy!
When shopping for customizable apparel, select your garment, choose your customization options, and upload your artwork using the product page's upload feature.
For the best results, we recommend high-resolution graphics with clear details. A 300 DPI image at the intended print size is a great place to start.
And if technology isn't your best friend today, don't worry. Give us a call, and we'll be happy to help!
What if I don't have a design yet?
No design? No panic!
Maybe you've got a business logo that needs a little attention, an idea scribbled on a napkin, or just a general vision of what you'd love.
Reach out and tell us what you have in mind! We can help you understand your options, recommend what works best for your project, and discuss any artwork assistance you might need.
You bring the idea. We'll help you figure out how to bring it to life!
What's the difference between DTF printing and embroidery?
We love both, but they each have their own special strengths!
Premium DTF Printing: This is a fantastic option for colorful artwork, detailed graphics, logos, and designs with multiple colors. It creates vibrant prints that look great on a wide variety of apparel.
Premium Embroidery: Think beautiful, dimensional stitching with a polished, professional finish. Embroidery is especially popular for business polos, hats, jackets, workwear, and premium branded apparel.
Not sure which to choose? Tell us what you're creating, and we'll help you pick the option that makes your design shine!
Can I choose where my design goes?
Absolutely! Placement makes a big difference, and we want your apparel to look just right.
Depending on the garment, customization options may include left chest, full front, full back, sleeves, and various hat locations.
Available placements depend on the product and decoration method, so if you have something specific in mind, just ask!
How big can my design be?
That depends on what you're customizing!
A large design across the back of a sweatshirt has different size requirements than a small logo on a polo or an embroidered hat.
We'll help you choose a design size that complements your garment and keeps your artwork looking clean and professional.
Have a specific measurement in mind? Let us know before ordering so we can check what's possible.
Can I add individual names or numbers to my apparel?
Want everyone's name on their shirt? Or custom numbers for your team? We love those personal touches!
Individual names, numbers, and other personalized details may be available depending on the product and customization method.
Send us the details of your project, and we'll be happy to explore your options and provide pricing.
Will I get to approve my design before it's produced?
We want you to feel great about your custom apparel!
It's important to carefully review your uploaded artwork, spelling, garment selections, colors, sizes, and decoration placement before completing your order.
If you'd like to request an artwork proof or have concerns about how your design will look, please contact us before production begins. We'll discuss the review options available for your project.
Can you match my exact logo colors?
We know your brand colors matter!
Our goal is to reproduce your artwork as accurately as the printing or embroidery method allows. Keep in mind that fabric colors, printed colors, embroidery thread, and even computer screens can all display shades a little differently.
Have a specific brand color or Pantone reference? Share it with us before ordering so we can discuss the closest available match.
Can I use a sports team logo, character, or other copyrighted artwork?
We love creative designs, but we also believe in respecting the artists and brands behind them!
If your artwork includes copyrighted graphics, trademarked logos, licensed characters, or another company's design, you'll need the appropriate permission or licensing rights.
Not sure whether your idea is okay to use? Reach out before ordering. We're happy to discuss original design alternatives.
Products, Styles & Sizing
What types of apparel can you customize?
Oh, we've got options! Lots of them!
From everyday essentials to premium branded apparel, we offer a wide selection of products, including:
- Custom T-shirts and long sleeves
- Crewneck sweatshirts and hoodies
- Embroidered hats and beanies
- Polos and business apparel
- Jackets, quarter-zips, and outerwear
- Uniforms and workwear
- Youth apparel
- Aprons, tote bags, and select accessories
Don't see what you're looking for? Call us! Chances are we can still make it happen! Whether you're dressing your employees, planning an event, or creating something fun for your boutique, we'd love to help!
Can you help me choose the right shirt or apparel?
Oh, absolutely! In fact, this is one of our favorite parts!
With so many brands, fabrics, fits, and colors available, we know choosing the perfect garment can feel a little overwhelming.
Tell us what you're using it for, who will be wearing it, and what kind of budget you're working with.
We'll help you narrow down the options and find apparel that looks amazing, feels great, and makes sense for your needs.
How do I know what size to order?
Great question! Sizing can vary from one brand or style to another, so we always recommend reviewing the product's size chart and measurements before ordering.
Some styles have a relaxed, roomy fit, while others are a little more fitted.
If you're between sizes or prefer an oversized look, checking the garment's measurements against a favorite shirt you already own is a great idea.
Still unsure? We're always happy to help you compare styles!
What's the difference between classic, relaxed, and fitted shirts?
We're glad you asked! The right fit can make all the difference.
Classic Fit: Your traditional everyday tee. Comfortable, versatile, and generally a straight cut through the body.
Relaxed Fit: A little more room to move! These styles tend to have a looser, laid-back feel. Perfect for that effortlessly comfortable look.
Fitted or Semi-Fitted: A more tailored shape that follows the body a little closer without necessarily being tight.
Every garment is different, so check the product measurements to find the fit that's right for you!
Do you offer youth and extended sizes?
You bet!
We offer a variety of youth apparel, adult sizes, and extended sizing options across many of our products.
Availability depends on the brand and garment style, so if you need a particular size range, let us know!
We're happy to help you find options that work for everyone in your group.
What if I don't see the apparel I'm looking for?
Don't give up on us just yet!
Our website features a great selection of products, but our full apparel catalog is much larger than what you see online.
Looking for a specific brand, color, style, or something a little outside the ordinary?
Send us a message! We'd love the opportunity to help you track down exactly what you're looking for.
How should I care for my custom apparel?
We want your favorite pieces looking great for as long as possible!
For most printed apparel, we recommend turning garments inside out, washing with like colors in cold water, and using a gentle cycle. Air drying or tumble drying on low can help protect your design.
Avoid ironing directly over printed decorations.
For embroidered products, follow the garment's care label and avoid excessive heat or harsh chemicals.
A little extra care goes a long way toward keeping your custom apparel looking its best!
Can embroidered beanies and knit hats be washed?
Yes, but a little TLC can help them stay looking their best!
For many knit hats, gentle hand washing in cool water and laying flat to dry is a good approach.
Always check the manufacturer's care instructions, since materials and construction can vary.
We want your favorite hat to keep its shape and look great season after season!
Shipping, Delivery & Returns
How long will it take to receive my order?
We know you're excited to get your custom apparel, and we're just as excited to make it for you!
Production times can vary depending on the items you choose, your order quantity, customization method, and current production schedule.
If you're ordering for a special event or have a specific deadline, please let us know before placing your order.
We'll help you explore the best options for getting your apparel when you need it!
How much does shipping cost?
Here's a little something to smile about!
We offer FREE Standard shipping on orders of $299 or more!
Upgraded RUSH shipping is available for a fee.
For Standard orders below the $299 threshold, as well as Rush orders, shipping charges are calculated during checkout based on the available delivery options, the amount you order and your geographical location.
We'll always work to get your order safely from our Tennessee shop to your doorstep!
Do you offer rush orders?
In a time crunch? Let's talk!
We understand that sometimes events sneak up on you, plans change, or you suddenly realize you need custom shirts sooner than expected.
Contact us with your deadline, quantity, and product details. We'll check available production and shipping options to see what we can do.
Rush availability and additional charges depend on the order, but we'd love to help make it happen!
Do you ship outside the United States?
At this time, we ship within the United States.
If you have questions about delivery to a particular location, please contact us before ordering. We'll be happy to help you understand your options.
What if something is wrong with my order?
First things first: We care, and we want to make it right!
We put a lot of love into creating your custom apparel, and nothing matters more than delivering something you're excited to wear.
If we make a production mistake, such as an incorrect design, decoration placement, or garment size that doesn't match your approved order, we'll review the issue and make it right with a replacement at no additional cost or another appropriate solution.
Please contact us within 5 days of receiving your order.
Have your order number, a quick description of the problem, and a few clear photos ready. That helps us get things sorted out as quickly as possible!
Can I return or exchange custom apparel?
Because personalized apparel is created just for you, custom products aren't eligible for standard returns or exchanges when the wrong size, color, quantity, spelling, or artwork was selected or approved by the customer.
But here's the thing: We know mistakes happen!
If you accidentally ordered something incorrectly, please reach out. When possible, we may be able to offer a discounted reprint, sometimes up to 50% off the original production cost, depending on your order.
Our goal isn't to make money from an honest mistake. It's to help you get the apparel you wanted!
What if my package is delayed or missing?
Oh no! That's definitely not the kind of surprise we want for you.
If your shipment appears delayed or hasn't arrived as expected, please reach out to our team.
We'll help you review the order and available shipping information to figure out the next step.
While carrier delays can occasionally happen after a package leaves our hands, we'll do our best to help you navigate the situation.
Business, Events & Fundraisers
Can you handle large orders for businesses, schools, or events?
Absolutely! This is our kind of fun!
Whether you're outfitting a growing business, preparing for a school event, organizing a church retreat, or getting ready for a huge fundraiser, we're here for it!
We can help with custom printed shirts, embroidered polos, hats, uniforms, sweatshirts, volunteer apparel, and more.
Big order? Small order? Something in between? Tell us what you're planning, and let's make it happen!
Can you help with apparel for a fundraiser?
We'd love to!
Custom apparel is a fantastic way to bring people together, raise awareness, and help support a great cause.
Whether you're planning a school fundraiser, charity event, benefit, church project, or community initiative, we can help you explore apparel options that fit your audience and budget.
Tell us about your fundraiser, estimated quantity, and goals, and we'll help you plan the apparel side of things.
Do you offer wholesale apparel for boutiques and retail stores?
We sure do! And we love working with fellow small businesses!
Whether you own a boutique, gift shop, coffee shop, or local retail store, we'd love to help you create merchandise your customers will be excited to purchase.
From seasonal graphic tees and embroidered sweatshirts to custom hats and branded merchandise, we'll help you explore wholesale options that fit your shop.
Our goal? Great-looking products, dependable quality, and apparel that helps your business grow!
Do you offer custom apparel for company uniforms and workwear?
Absolutely! Your team deserves to look just as professional as the work they do.
We offer a variety of customizable workwear, including embroidered polos, company shirts, jackets, hats, hoodies, and other everyday essentials.
Whether you're running a construction crew, restaurant, landscaping company, office, or small business, we'll help you find quality apparel that represents your brand well.
Professional, comfortable, and made to be worn on repeat. That's what we're all about!
Contact & Customer Support
What if I still have questions or need help with an order?
That's what we're here for!
We're real people who genuinely enjoy helping our customers, and no question is too small.
Whether you need help choosing a product, have questions about your artwork, want a custom quote, or just need a little guidance, we'd love to hear from you!
Call us: 615-547-8187
Email us: support@legacycustomapparel.com
Chat with us: Click the chat button in the bottom-right corner of our website.
Send us a message: https://legacycustomapparel.com/pages/contact
We believe great customer service should feel personal, because to us, it is! We can't wait to help with your next project!
Request A Quote
Custom apparel, made for your next big idea.
Tell us about your project and we’ll help you find the right apparel and decoration options.
Request a quoteTalk To A Real Person
Let’s talk about your project.
We’re here to help with apparel, design, and ordering.
615-547-8187
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