Refund policy
Our Custom Order Guarantee
We know ordering custom apparel online can feel like a big commitment. At Legacy Custom Apparel, we want you to feel confident from the moment you place your order to the moment you open the box.
Our goal is simple: deliver your custom apparel exactly as approved and made with the quality you expect.
If we make a mistake with your order—such as an incorrect design, decoration placement, garment size, or another production error—we’ll make it right. Depending on the situation, we’ll replace the affected items at no additional cost or work with you on another appropriate solution.
Something Wrong With Your Order?
Please contact us within 5 days of receiving your order and let us know what happened. To help us resolve the issue as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Once we review the information, our team will work with you to determine the best solution.
What If I Made a Mistake?
Because custom apparel is created specifically for you, customized and personalized products are not eligible for standard returns or exchanges. This includes situations involving customer-selected sizes, colors, quantities, approved artwork, spelling, or other details submitted or approved before production.
We understand that mistakes happen, though, and we still want to help.
When possible, we may offer a discounted reprint—often up to 50% off the original production cost—to help get your order corrected without requiring you to pay full price again. Availability and pricing will depend on the specific order and situation.
Our goal isn’t to profit from an honest mistake. It’s to help you get the custom apparel you wanted in the first place.
If We Cancel Your Order
While we always look forward to bringing your custom apparel to life, Legacy Custom Apparel reserves the right to decline or cancel any order, in whole or in part, at our sole discretion, for any lawful reason, with or without explanation, except where otherwise required by law.
If we cancel your order, we'll notify you using the contact information provided at checkout.
If your payment has not been collected, we'll void the payment authorization. Please note that your financial institution may take additional time to release any pending hold.
If payment has already been collected, we'll issue a full refund for the canceled items, including applicable taxes and shipping charges. Refunds will be issued to the original payment method, and processing times may vary depending on your financial institution.
These provisions apply specifically to orders canceled by Legacy Custom Apparel and do not change our policies regarding customer-requested cancellations, returns, or exchanges.
For additional details, please review Section 3 of our Terms of Service.
Every Custom Order Is Different
Have an issue that doesn’t quite fit one of the situations above? Reach out to us.
We’re a custom apparel business, and sometimes the best solution is a custom one. Our team will review your order and do everything reasonably possible to help.
Questions about your order? Contact Legacy Custom Apparel and we’ll be happy to assist: 615-547-8187